How long does a claim usually take to process?
Most straightforward claims are settled within 5–7 working days of receiving complete documentation. Our claims desk keeps you updated at every stage.
What documents do I need to file a claim?
You'll typically need your policy number, a filled claim form, identity proof, and supporting documents relevant to the claim type. Our team will guide you through the exact list.
Can I make changes to my existing policy?
Yes — reach out by phone or email with your policy number and the changes you'd like, and an advisor will confirm what's possible and any impact on premium.
How quickly will someone respond to my message?
Form and email queries are answered within 24 working hours. For anything urgent, our phone and WhatsApp lines are the fastest route.